SOHO客户管理

和客户沟通的一些例句, 直接拿来就用

| 2 月 27, 2024 | 客户沟通 | 0 条评论

A. About Company Background

  1. “I’m genuinely curious about the journey of your company. Could you share some highlights of your history with me?”
  2. “I’d love to understand the core offerings of your company better. Could you outline your major products and services?”
  3. “What values and philosophies guide your business decisions?”
  4. “Who do you consider your ideal customer, and through which channels do you engage with them effectively?”
  5. “How do you envision the local market evolving over the next few years, and what role does your company play in that vision?”
  6. “Considering the items you’re interested in, could you share an estimate of your annual purchasing volume for these types of products?”
  7. “What makes your offerings unique to your clients? I’m interested in understanding why they choose you.”
  8. “Could you give me a brief overview of your marketing strategy and how your various marketing efforts complement each other?”
  9. “Who do you see as your main competitors, and what gaps in their offerings do you fill?”
  10. “How are you addressing the competitive advantages of your rivals, and have those strategies been effective so far?”

B. About Product Sales Performance

  1. “How has the sales performance been this year, especially for the products I provide?”
  2. “Which items are your best sellers, and what does their sales cycle look like?”
  3. “Can you share the percentage contribution of XXX products to your total sales?”
  4. “Where do XXX products stand in your product hierarchy—are they considered premium, mid-range, or budget options?”
  5. “What’s the most common feedback you receive from clients about your products, and how have you addressed it?”
  6. “I’m eager to support your future plans. Could you share insights into your upcoming product launches, market expansion strategies, and sales objectives?”
  7. “Understanding what your clients truly desire is crucial. How do you gather this insight?”

C. About Supplier Selection

  1. “I’m curious about your supplier network. Do you currently partner with suppliers from China?”
  2. “How long have you been collaborating with your current suppliers, and how would you rate their performance?”
  3. “What proportion of your supplies do you source from China annually?”
  4. “How do you typically identify and select new suppliers?”
  5. “What key factors do you consider when choosing a supplier?”

D. About New Projects

  1. “Are there any immediate needs or upcoming projects where I could assist?”
  2. “Would receiving some samples help you in making decisions for future projects?”
  3. “What can I do to enhance the service provided to your customers?”

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